Here is a list of our frequently asked questions. If your question doesn’t appear below then feel free to give us a call and we’ll be more than happy to help!
I haven’t got any drawings and don’t know an architect?
Speak to us first and we can arrange for an architect to make a site visit and discuss your requirements. They can offer advice on any permissions needed and explain current legislation. They can provide a basic scheme drawing which will allow you to start to make decisions about what is going to work for you in respect of room sizes, layouts and positions of doors and windows etc. This allows you to be in control from the very beginning. With this scheme drawing we can visit the site and provide budget costs.
How long does it take to receive budget costs?
We like to make sure everything is planned out from the very start which is why the initial meeting is so important. We endeavour to provide budget costs in 7 working days after the site visit.
I’ve had a set of drawings done already?
Great! You’re one step ahead. We can visit you, access your drawings and provide budget costs before any further commitments. We endeavour to provide budget costs in 7 working days after the site visit.
The budget costs are within our expectations, what happens next?
With an approved architects drawing (detailed drawing showing all the technical aspects of the project) we would revisit the site and gather specific information regarding the project including plumbing & electrical layouts, type of windows & doors etc. To allow us to provide a fixed price quotation we would expect the customer at this stage to have made decisions on any fixtures and fittings they would require.
How long does it take to put a quotation together?
From the site visit we endeavour to provide a detailed quotation with 3 weeks. This is subject to the customer providing specific information.
I want to use my own plumber, electrician or other subcontractor?
We complete all aspects of the job as we have found in the past that the project management aspect can become problematic and sometimes results in us being held up when working with other subcontractors. This can unravel the working programme and timescales of the project which we will have outlined when we provided the budget costs. With the busy lives everybody lives now from our experience its better to put all aspects of the project under the supervision of one company.
Can I visit any of your previous sites and see the quality of the workmanship?
We encourage all of our customers to take the time to visit some of our previous projects. These not only allows you to see the level of craftsmanship we achieve time after time but meet with our previous clients and discuss their stress free experience.
I want to accept the quotation but have a few questions?
Call our office on 01509 210960 and we can hopefully answer any final queries you may have. If you prefer we can revisit the site to discuss any questions you may have.
Are you associated with any building organisations?
We are members of the ‘Federation of Master Builders’. Our membership number is 75292.
What does your FMB membership mean to the customer?
Our company has been thoroughly vetted before being invited to join the FMB and our work is independently inspected to verify that we meet the high standards of workmanship that the FMB requires from its members.
Is there any guarantee for the work we have had done?
As part of our membership within the FMB we can offer a warranty for the work we carry out. This comes with a small charge attached but gives the client peace of mind. All of our work is inspected by Building Control throughout the project and signed off at the end of each phase. With this said we pride ourselves on the high level of workmanship and are always happy to revisit a project to make any adjustments that may be required. It might only be a door that’s sticking but it’s important we provide a prompt after care service.
Will we sign a contract?
We provide all customers with a FMB contract containing a clear definition of the work to be done in a Plain English building contract before work starts. This avoids any misunderstandings on site when the project is underway. This allows us to progress the job, safe in the knowledge that no-one is in doubt about the work covered, its value, obligations, payment timings, defects, warranties, dispute resolution and more.